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Notes & Hints for ideal reporting :

All fields are mandatory (except where not applicable), including the full product serial number.
A concise report is best at first, as the query may be recognised immediately and a quicker response can be issued, rather than a very long report with what might be unnecessary background information. If we then need further information, we will ask for it so please use your own judgement about what information will be useful in the first instance.
This service is available to existing Vigor owners within the UK/Ireland only; we cannot reply otherwise. If you do not already own a Vigor product or your query is not regarding that product, please use the regular pre-sales channels instead.
If your query relates to VPN or other more complex issues, do outline the setup/scenario.
Always refer to devices specifically. e.g. "The Vigor2800" rather than "the unit" or "the router" as this can be ambiguous in a scenario where there are several devices.
You can include text logs in the above box if you think they will be useful.
After you submit your query, it will be allocated to an engineer. You will then receive an email confirmation of the query and a unique tracking number which we will refer to in our reply. Please state that reference number in the subject field of all subsequent emails regarding the same issue.
We can offer guidance/support on DrayTek products only.

Privacy Policy : Your details will be kept confidentially and not used for any direct marketing purposes. Your email address will not be added by us to any mailing lists and will not be supplied to any third parties, except in respect of handling your specific query, or where you request it. This service is offered as a courtsey and without charge, but is available to users within the UK only and always subject to service availability. Provision of this service does not form part of any contracted service or obligation on our part. Obtaining service knowingly using false information is unlawful.