DrayTek UK Users' Community Forum

Help, Advice and Solutions from DrayTek Users

Multiple Office Hours

  • fpv123
  • Topic Author
  • Offline
  • New Member
  • New Member
More
15 Jul 2017 00:10 #1 by fpv123
Multiple Office Hours was created by fpv123
Our Customer Services team starts at 8am.

Our Sales team starts at 9am.

How can I set the incoming trunks (or hunt groups perhaps, or IVRs) to be active/ play "Our office is now closed" messages at the appropriate times please?

At the moment I seem to have to choose between customer services getting no calls for the first hour or sales having their phones ringing off the hook for the first hour.

Thank you for your help in advance.

Simon

Please Log in or Create an account to join the conversation.

Moderators: Sami