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No tone
- asimov
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30 Jul 2018 00:55 #1
by asimov
No tone was created by asimov
Hi,
I own a Vigor 2820Vn for years. I am very satisfied. I have the same VOIP provider also for years and recently my phone stopped working (no tone). Few info:
- The router VoIP/SIP Accounts menu shows that I'm registered
- Every incoming calls make the Phone1 light blink on the front of the router
- The inside of the Phone 1 inlet doesn't show damage
- I tested the phone elsewhere and it's working
- I updated the router with the new firmware
Even tough, there's no tone on the phone! Is there something I'm missing? Could only the inlet of the router be broken? Could I switch to the "Line" inlet that I don't use?
Thank you for your help!
I own a Vigor 2820Vn for years. I am very satisfied. I have the same VOIP provider also for years and recently my phone stopped working (no tone). Few info:
- The router VoIP/SIP Accounts menu shows that I'm registered
- Every incoming calls make the Phone1 light blink on the front of the router
- The inside of the Phone 1 inlet doesn't show damage
- I tested the phone elsewhere and it's working
- I updated the router with the new firmware
Even tough, there's no tone on the phone! Is there something I'm missing? Could only the inlet of the router be broken? Could I switch to the "Line" inlet that I don't use?
Thank you for your help!
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- ncollingridge
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01 Aug 2018 11:37 #2
by ncollingridge
Replied by ncollingridge on topic Re: No tone
Which firmware version do you have installed, and have you recently upgraded to a new version?
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- asimov
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03 Aug 2018 15:30 #3
by asimov
Replied by asimov on topic Re: No tone
Even if 2820Vn model wasn't concerned with the security problem back in May, I upgraded after that email. Not sure what was the firmware number. I won't help saying that I don't remember if I used the phone afterward. I don't use it quite often.
One thing I'm sure is that, since, I tried 3.7.2 (.all) and it didn't work. I also tried afterward 3.3.7.9 (.all) and it didn't do it as well.
Is it worth if to try upgrading firmware with the .rst file?
One thing I'm sure is that, since, I tried 3.7.2 (.all) and it didn't work. I also tried afterward 3.3.7.9 (.all) and it didn't do it as well.
Is it worth if to try upgrading firmware with the .rst file?
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- anaglypta
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04 Aug 2018 12:16 #4
by anaglypta
Replied by anaglypta on topic Re: No tone
OK I know this sounds really basic, but:-
1) Do you have "Ring Ports" ticked in VOIP >> SIP Accounts?
2) Do you have a region set in VOIP >> Phone Settings >> Advanced?
3) Are the TONE fields populated in VOIP >> Phone Settings >> Advanced?
John.
1) Do you have "Ring Ports" ticked in VOIP >> SIP Accounts?
2) Do you have a region set in VOIP >> Phone Settings >> Advanced?
3) Are the TONE fields populated in VOIP >> Phone Settings >> Advanced?
John.
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- asimov
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05 Aug 2018 04:59 #5
by asimov
Replied by asimov on topic Re: No tone
Thank you John for your time. It was worth trying. These settings were fine.
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- asimov
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07 Aug 2018 20:54 #6
by asimov
Replied by asimov on topic Re: No tone
I upgraded the the router with the last firmware (3.7.2), this time using .rst file. Still no tone... any other idea? Could it be a firmware bug?
Thanks.
Thanks.
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