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General routing and timeouts

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14 Sep 2019 14:13 #1 by ukengb
General routing and timeouts was created by ukengb
A couple of factors regarding PBX config still puzzle me and hope others might be able to help.

When a trunk call it sent to a Hunt Group which e.g. is set to ring for 60 seconds and then go to Voicemail, what then happens if one of the extensions in that Hunt Group is set to go to Voicemail after e.g. 30 seconds? I can think of a number of possible outcomes, but can anyone confirm?

When configuring a Trunk, I can set the 'Office hours' and 'Non-Office hours' settings as makes sense to me, but I would like to be able to set the holidays option to go straight to voicemail. Again, I can think of several possibilities, but what would be the best way to do that?

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