DrayTek UK Users' Community Forum
Help, Advice and Solutions from DrayTek Users
2860ac / v3.8.9.3 / VPN User Edits causing reboots
- ianfretwell
- Topic Author
- Offline
- New Member
-
Less
More
- Posts: 1
- Thank you received: 0
02 Nov 2018 13:52 #1
by ianfretwell
2860ac / v3.8.9.3 / VPN User Edits causing reboots was created by ianfretwell
Hi,
2860ac router with approx. 20 SSL VPN accounts setup and working just fine.
Get a request to add an additional user, which I do. The moment the account is created the router reboots, comes up and starts sending emails containing this approx. twice a minute until rebooting again after a few minutes:-
firmware exception debug info
EPC=80a92998, Cause=80800028, Status=1100fc03, BadAddr=8420ac48, RetAddr=80a4c874 exception id=10(RI: Reserved Instruction) exception occured in IdleTask Timeout task_id=142, SP=0x8170b258(4450 bytes free, 616 used bytes) system tick =10929 CURRENT_VERSION : 3.8.9.3_R get from address : 80004000
Dump CPU registers:
$ 0: 00000000 fffffffe 45cf1100 45cf1100 $ 4: 84212230 00000001 00000001 84214ea0 $ 8: 822d0000 822d0000 fffffffc 80000000
$12: 822d2fec 1100fc01 80eb8168 ffffffff
$16: 84212230 84212328 841fd088 841fd020
$20: 841fd5ec 8420ae20 841fd420 00000000
$24: 00000000 80a08be0 00000001 00000000
$28: 815fd000 8170b258 00000000 80a4c874
List a possible caller functions:
func( 0)=80a4c874
func( 1)=80a018f4
func( 2)=80a02450
func( 3)=80a4ca84
func( 4)=80a01a78
func( 5)=80a7e03c
func( 6)=80a05754
func( 7)=809fd670
func(8) =809fe390
func( 9)=809ff034
List backtrace functions:
func( 0)=80a92998
func( 1)=80a4c874
func( 2)=80a4ca84
func( 3)=80a05754
func( 4)=809fd670
func( 5)=809fe390
func( 6)=809ff034
I reverted to a config taken when the router was on 3.8.9.2 - everything becomes stable again. Testing now reveals that if I change ANY setting on ANY VPN account the reboots restart until I revert to the saved config again.
Anybody have any suggestions as to what could be happening here ?
Many thanks,
Ian
2860ac router with approx. 20 SSL VPN accounts setup and working just fine.
Get a request to add an additional user, which I do. The moment the account is created the router reboots, comes up and starts sending emails containing this approx. twice a minute until rebooting again after a few minutes:-
firmware exception debug info
EPC=80a92998, Cause=80800028, Status=1100fc03, BadAddr=8420ac48, RetAddr=80a4c874 exception id=10(RI: Reserved Instruction) exception occured in IdleTask Timeout task_id=142, SP=0x8170b258(4450 bytes free, 616 used bytes) system tick =10929 CURRENT_VERSION : 3.8.9.3_R get from address : 80004000
Dump CPU registers:
$ 0: 00000000 fffffffe 45cf1100 45cf1100 $ 4: 84212230 00000001 00000001 84214ea0 $ 8: 822d0000 822d0000 fffffffc 80000000
$12: 822d2fec 1100fc01 80eb8168 ffffffff
$16: 84212230 84212328 841fd088 841fd020
$20: 841fd5ec 8420ae20 841fd420 00000000
$24: 00000000 80a08be0 00000001 00000000
$28: 815fd000 8170b258 00000000 80a4c874
List a possible caller functions:
func( 0)=80a4c874
func( 1)=80a018f4
func( 2)=80a02450
func( 3)=80a4ca84
func( 4)=80a01a78
func( 5)=80a7e03c
func( 6)=80a05754
func( 7)=809fd670
func(
func( 9)=809ff034
List backtrace functions:
func( 0)=80a92998
func( 1)=80a4c874
func( 2)=80a4ca84
func( 3)=80a05754
func( 4)=809fd670
func( 5)=809fe390
func( 6)=809ff034
I reverted to a config taken when the router was on 3.8.9.2 - everything becomes stable again. Testing now reveals that if I change ANY setting on ANY VPN account the reboots restart until I revert to the saved config again.
Anybody have any suggestions as to what could be happening here ?
Many thanks,
Ian
Please Log in or Create an account to join the conversation.
- hornbyp
- User
-
Less
More
02 Nov 2018 15:55 #2
by hornbyp
Replied by hornbyp on topic Re: 2860ac / v3.8.9.3 / VPN User Edits causing reboots
Can you add the 21st user while it is running V3.8.9.2?
FWIW, I just tried adding some more entries to my 2860n (also running 3.8.9.3). I got to 24, before I got bored - but no crash...
You could investigate the Telnet interface, and see if the 'VPN' commands produce different results to the GUI
Example from manual
Update: I just tried that on my 2860 ... it says it worked, but it didn't ![:( :(](/media/kunena/emoticons/18.png)
(Ultimately, given that the router crashes, this will be one for Draytek support to fix. They could fix the Telnet interface at the same time![:roll: :roll:](/media/kunena/emoticons/20.png)
)
FWIW, I just tried adding some more entries to my 2860n (also running 3.8.9.3). I got to 24, before I got bored - but no crash...
You could investigate the Telnet interface, and see if the 'VPN' commands produce different results to the GUI
Code:
Valhalla> vpn ?
% Valid subcommands are:
l2lset dinset subnet setup option mroute
list remote 2ndsubnet trunk NetBios mss
ike Multicast pass2nd pass2nat passAPM sameSubnet
Valhalla>
Example from manual
Code:
> vpn setup 1 name1 dialin 1.2.3.4 vigor 1234 abc 192.168.1.0 255.255.255.0
% Profile Change Log ...
% Profile Index : 1
% Profile Name : name1
% Username : vigor
% Password : 1234
% Pre-share Key : abc
% Call Direction : Dial-In
% Type of Server : ISDN PPTP IPSec L2TP
% Dial from : 1.2.3.4
% Remote NEtwork IP : 192.168.1.0
% Remote NEtwork Mask : 255.255.255.0
Update:
![:( :(](/media/kunena/emoticons/18.png)
(Ultimately, given that the router crashes, this will be one for Draytek support to fix. They could fix the Telnet interface at the same time
![:roll: :roll:](/media/kunena/emoticons/20.png)
Please Log in or Create an account to join the conversation.
- ianfretwell
- Topic Author
- Offline
- New Member
-
Less
More
- Posts: 1
- Thank you received: 0
02 Nov 2018 16:20 #3
by ianfretwell
Replied by ianfretwell on topic Re: 2860ac / v3.8.9.3 / VPN User Edits causing reboots
Thanks for the response.
Downgrading to 3.8.9.2 and trying was one of the things I'd thought of - and I'll give that a go when I'm next in the room with it! (it's remote and I don't want to risk the doing the downgrade that way).
Downgrading to 3.8.9.2 and trying was one of the things I'd thought of - and I'll give that a go when I'm next in the room with it! (it's remote and I don't want to risk the doing the downgrade that way).
Please Log in or Create an account to join the conversation.
- admin3
- Offline
- Site Admin
-
Less
More
- Posts: 604
- Thank you received: 0
05 Nov 2018 11:09 #4
by admin3
Forum Administrator
Replied by admin3 on topic Re: 2860ac / v3.8.9.3 / VPN User Edits causing reboots
Please do contact the support team with this issue so that it can be corrected in a new firmware. That's quite a clear cut problem so it should be possible for them to fix it quickly.
Forum Administrator
Please Log in or Create an account to join the conversation.
- hornbyp
- User
-
Less
More
05 Nov 2018 18:41 #5
by hornbyp
What I didn't notice at the time, is thatRemote Dial-in User #21 got duplicated into LAN-to-LAN Index #21 :shock:
I can't reproduce it though ...
Replied by hornbyp on topic Re: 2860ac / v3.8.9.3 / VPN User Edits causing reboots
FWIW, I just tried adding some more entries to my 2860n (also running 3.8.9.3). I got to 24, before I got bored - but no crash...I wrote:
What I didn't notice at the time, is that
I can't reproduce it though ...
Please Log in or Create an account to join the conversation.
Copyright © 2024 DrayTek