The UK hospitality sector is a significant contributor to the UK economy, employing around 1.8 million people and generating 40.4 billion in revenue in 2019. This sector is a diverse and dynamic industry with four main areas: food & beverage, travel & tourism, lodging, and recreation. Hospitality businesses represent 3-5% of businesses in each country and region.
Overview
Technological advances have dramatically changed the UK hospitality sector and seen an increase in customer demands, which are expected to provide more personalised and seamless experiences. To remain competitive, adapting to these changing demands is essential. Such changes range from the rise of the digital traveller, in 2022, 72% of travellers used a mobile device to book travel arrangements, to growth in the staycation market, which is expected to grow by 5 billion from 2022.
Investing in the right technologies and implementing network management software can help meet these new customer demands and expectations, improve customer satisfaction, increase sales, and stay ahead of the competition. DrayTek targets these needs in their network solutions to support the UK hospitality sector to perform exceeding services to position themselves for success.
Challenges
The complex nature of the hospitality sector generates challenges that make adopting new technologies difficult. A core challenge to tackle is how fragmented/old networking infrastructure is not designed for customer reach, including roaming, customer capacity, and communication with PDQ terminals.
DrayTek know hospitality Sector solutions must consider/overcome:
Cost
The cost of technology is rising, which puts pressure on businesses' budgets.
Fragmentation
The use of different technologies required in this sector led to integration and management difficulties.
Worker shortage
Less experienced workers in hospitality makes implementing new technology a challenge.
Cyberattacks
Security is key to avoid costly and disruptive attacks that negatively impact on customer service.
Regulations
Complying with data privacy regulations can be complex and time- consuming.
Opportunity
DrayTek’s dependable and cost-effective networking solutions are highly compatible with the needs of the hospitality sector. With DrayTek solutions:
Improve network performance to support users with customer satisfaction and productivity.
Security for sensitive data is better protected from cyberattacks.
Network reliability can be vastly improved, which can help reduce downtime and improve customer satisfaction.
DrayTek solution to these challenges
DrayTek solutions are highly suited to the hospitality sector. They understand their challenges and address them in their network solutions so businesses can succeed.
The company has a strong track record of providing reliable and secure networking solutions.
Central Management
DrayTek’s simple answer to struggles managing different technologies within a hospitality business is central management solutions that save time and allow for better network visibility.
4G Failover
Reliability and security are the key features required to meet the needs of today’s customers. To achieve high-speed data connections that create more convenience for internet connectivity, it’s important to take advantage of 4G failover.
VPN
Using a VPN has many favourable advantages contributing to network security, including privacy for communication, and sharing between remote sites.
