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Voice mail stops working IPPBX 2820

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07 Apr 2010 12:10 #61580 by haywardi
Voice mail stops working IPPBX 2820 was created by haywardi
Hi I have a couple of problems with voice mail on the IPPBX 2880.

The first and most serious is that after about a week, voicemail completely stops working. When you get transferred to voicemail it drops the line.. A reboot fixes, but......

The second problem is that when voicemail is working I have it set to email me. However, if someone leaves a long ish message, say 30 seconds, you can hear the first half without problem but the second half is only just noise. However, I can pick up the voicemail using the phone and hear the whole message without problem.

And finally can someone let me know the official support line number for this product so I can formally register these latest set of problems.

Thanks in advance

Iain

Iain

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20 Apr 2010 22:09 #61729 by haywardi
Replied by haywardi on topic Is there anybody there?
Hi,

Its been a week now. Am I alone in experiencing these problems?

Has someone found the solution and could help me?

Can someone let me know the official support number as I believe these problems need to be fixed.

Thanks in advance

Iain

Iain

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03 Jun 2010 18:58 #62221 by asimm.it
Replied by asimm.it on topic Voice mail stops working IPPBX 2820
Hi Iain,

The DrayTek IP PBX helpline (technical support) number is

0845 557 0279

All the best

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21 Sep 2010 17:01 #63908 by james141
Replied by james141 on topic Voice mail stops working IPPBX 2820
I have this problem too very annoying, im hoping the latest FW fixes it.

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19 Feb 2014 00:18 #79123 by press2talk
Replied by press2talk on topic Re: Voice mail stops working IPPBX 2820
Did this ever get fixed?

We are running fw 3.5.8 and still have voicemail issues such as left VM are not stored nor is the VM to email working. A reboot temporarily fixes......

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19 Feb 2014 15:28 #79127 by haywardi
Replied by haywardi on topic Re: Voice mail stops working IPPBX 2820
Don't wish to be doom an gloom, but I gave up on the 2820ippbx....

Too many problems, too little support.

Iain

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