I have just brought the Vigor 120 modem to replace my sons failing Voyager 120 that he is running on BT isp , it the second Voyager 120 that has failed with heat faults so we decided to replace it with the Vigor 120, we fitted the Vigor 120 with no mods to the system and we cant connect to the internet, the ACT light is blinking , the Internet light is off. I downloaded the Draytex Quick Start Guide and I cant even access the default address of the modem 192.168.1.1 I cant ping it and get a response, I have been through the trouble shooting section of the guide for XP. Any ideas please, as he is back using the Voyager 120 that keeps dropping out.

Bt Modem should have read 210 not 120

I can help you a little here as I'm also setting up my 120. First of all you need to use 192.168.2.1 to access thr 120. Secondly, the guide is for the US version of the 120 so no good anyway. After soeaking with Draytek support, the Internet light will remain off, but as long as the DSL light is on and stays on then your 120 is synched to the broadband.

Where I'm no struggling is to get my Apple Extreme to now give me access to the Internet on the Sky Broadband.

I have the user name and password, but no joy.

Anyone out there dione this same thing?

Andy

I can confirm what ANDYEV said the access to the modem is via 192.168.2.1
so all ref to 192.168.1.1 on the Draytex site are incorrect, as is the user guide. I can also confirm that the INTERNET led never lights even when correctly connected to the internet. Many thanks for your help ANDYEV.

My connection problem was due to the fact that the Vigor 120 does not hold user name and password as does the Voyager 210 , so you need to use the XP create a new connection wizard, and enter the user name and password in the wizard.

Its a shame Draytex user guide is not updated to give the correct access IP and tell you to use the XP connection wizard, also mention that there is no internet led illumination even when connected.

All is running very well now, thanks .

According to http://www.draytek.co.uk/support/kb_vigor100_setup.html
it does start 192.168.2.1 ...

Well done you have found what I was looking for, I did not look in Router FAQ as its a modem, and if I had I dont suppose I would have looked in the set up of a Vigor 100 /110 for how to set up a Vigor 120. All I ask is that Draytex ship products with some documentation so that the average buyer can install the product without searching high and low, without having to call support, without having to post on the forum, would two pieces of A4 paper be too much to ask. To ship without any paperwork is bound to get people like me in difficulty. Even freeview boxes have documentation and the cost is not dissimilar. Thanks for the info though much appreciated. Regards Dave
PS do you know why the internet led does not come on ?