Why does my BT smarthub give me faster speeds than my vigor 2860n?

The draytek connects fine and gives me a stable connection, but the download speed is only around 12mps. When I replace it with a smarthub 6 it gives me download speeds of around 18mps.

I've updated the firmware to 3.8.9.2_BT but no change. I've also played around with as many settings as I can but no difference.

I need the extra features of the vigor (eg VPN etc), but it seems to give me a substantially slower connection.

Help please!

Many thanks

Hello

Can you post screenshots of your setup? WAN setup settings, MTU, and the DSL status page in maintenance menu

WAN 1
DSL Mode: VDSL2 only
DSL Modem Code: Default (alternatives are AnnexA_576d17_572801 or AnnexA_574307_572801 - neither seems to make any difference)
Active mode: Always on
VDSL2 Customer: Enable Tag 101 Priority 0
Service: Disable

PPP0E/PPPoA: Enable
Multi-PVC channel - Channel 1
VPI 0
VCI 35
Encapsulating type VC MUX
Protocol PPPoE
Modulation Multimode

WAN connection detection PPP Detect
MTU 1492

PPP/MP Setup
PPP Authenticaton PAP or CHAP
IP Assignment Dynamic

DSL Status:
ATU-R Information
Type: VDSL2
Hardware: Annex A
Firmware: 05-07-06-0D-01-07
Power Mngt Mode: DSL_G997_PMS_L0
Line State: SHOWTIME
Running Mode: 17A
Vendor ID: 00000000 00000000
ATU-C Information
Vendor ID: b5004244 434db12d [BDCM]
Line Statistics

Downstream Upstream
Actual Rate 11309 Kbps 1123 Kbps
Attainable Rate 12584 Kbps 1123 Kbps
Path Mode Fast Fast
Interleave Depth 1 1
Actual PSD 12. 5 dB 10. 2 dB
Near End Far End
Trellis ON ON
Bitswap ON ON
ReTx 0 1
SNR Margin 4 dB 6 dB
Attenuation 34 dB 16 dB
CRC 912 215378
FECS 0 s 247 s
ES 192 s 41364 s
SES 26 s 3778 s
LOSS 0 s 6 s
UAS 26 s 47604 s
HEC Errors 0 0
RS Corrections 0 0
LOS Failure 0 0
LOF Failure 0 0
LPR Failure 0 0
NCD Failure 0 0
LCD Failure 0 0
NFEC 32 32
RFEC 0 16
LYSMB 289 16


Hope that is useful!

Many thanks

You can put MTU 1500, it is supported

In WAN1, you could leave the default settings for the ADSL section, so PPPoA, multimode etc. Do you have BT infinity?
What if you keep WAN1 mode to auto and not vdsl2 only? When you have the Hub connected, if you log into it, can you see if it is working with special settings, or the type of line, like vdsl or adsl etc.?

Thanks. Changing the MTU made no difference.
I have BT Infinity (business) and it is definitely a vdsl line.
The Hub just seems to be in standard setup - I can't see any special settings.
Thank you

The MTU won't make a difference in the line speed, more in the reliability

Is the smarthub 6 coming with a built-in VDSL modem or are you using Openreach's modem white box?

You should be able to check in the BT Hub's web interface if it is working in vdsl2 (and not ADSL2+) and what line characteristics the line has