XIII. IPPBX

VigorBX 2000 - How to use Hunt Groups

Products:
VigorBX 2000
Keywords:
Trunk
call group
hunt group
incoming

The DrayTek VigorBX 2000 supports up to 20 Hunt Groups, which are used to group together extensions for receiving calls and sharing a Voice Mail inbox.


To create a Hunt Group, first configure the Extensions profiles that would be members of the group.

Once the extensions have been configured, go to [IP PBX] > [PBX System] and click the Hunt Group link:

To configure the Hunt Group, click on the first available Index number:


In the Hunt Group Index, configure these settings and put the desired Extensions into the 'Chosen' list to make them a member of the Hunt Group, a detailed description of each option is provided below:

Click OK to save and apply the Hunt Group configuration.


Definition of Settings

  • Hunt Group Name - The name of the group
  • Hunt Group Extension - The number that will be used to call the Hunt Group internally. In this instance, dialling 100 from another extension would ring all members of this Hunt Group
  • The Labelling on Caller ID option specifies how the number is presented on Extension handsets when receiving calls
    - Display Alias Name displays the name of the Alias on the handset i.e. ** Sales **
    - Display Alias Number displays the Alias number on the handset i.e. ** 100 **
  • E-mail Address - This is specified if the PBX system is configured to send an email when a Voice Mail is recorded. This would allow the PBX to send an email to this address when a Voice Mail is receivedfor this Hunt Group
  • Voice Mail Password - This is typically entered as a number that can be dialled from a handset i.e. "1234", which is used as the password by the PBX system's Voice Mail system. To access the Hunt Group's Voice Mail Inbox from another extension, dial "889" and enter the Hunt Group number i.e. "100" to access the Hunt Group's Voice Mail inbox
  • Hunt Rule - This decides how the PBX puts calls through to the Extensions in the Hunt Group
    - Simultaneously puts the call through to all Extensions at the same time
    - Sequentially puts the call through to each Extension in the order they are shown in the Hunt Group 'Chosen' list
    - Randomly puts calls through to Extensions randomly
  • Timeout - This is the amount of time that the Extensions will ring for until the PBX applies the Overflow Rule
  • Overflow Rule - Once the Timeout value has been reached (or the call has gone through to all Extensions, when using Sequential or Random mode), the PBX perform this action for the incoming call:
    - Terminate ends the call
    - Keep Ringing continues to ring the Extensions until the Caller drops the call or the call is picked up
    - Forward to Group forwards the call on to the selected Hunt Group
    - Forward to Extension forwards the call on to the selected Extension
    - Voice Mail will put the caller through to the Voice Mail system, for the selected Extension's inbox
    - Voice Mail to This Group puts the caller through to the Voice Mail system. The Voice Mail is then received by all Extensions in the Hunt Group
    - Queueing puts the call through to the Queueing system for the Hunt Group and if the Queue timeout occurs, the Queue Overflow rule will be applied
    - Pick up by AA puts the call through to the selected Auto Attendant menu

The order that extensions are added to the Chosen list defines the order that they will ring when the Hunt Rule is set to Sequential mode.


Once a Hunt Group is configured, it can be called internally by dialling the Hunt Group number from an Extension.

It can also be specified when configuring the Answer Mode of SIP or PSTN Trunks and Alias Numbers to route calls to that Hunt Group:


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