VI. Feature Setup

Setting up Mail Notifications

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Mail Alert
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DrayTek routers are able to send emails to notify when a WAN interface or VPN drops so that the issue can be investigated.

The mail notification system can send alerts to multiple addresses, so that one technician could be notified of VPN issues while another would be notified of WAN disconnection problems, or different users could be notified at different times of the day.


Configuration of a mail notification requires a Mail Server profile, to send email through SMTP, then a Notification Object specifies the notifications are sent to and which notitications are sent to that address.

The recipient of mail notifications is then specified in [Applications] > [SMS/Mail Alert Service].

Mail Service Object

To configure the mail server that will be used, go to [Objects Setting] > [SMS / Mail Service Object] and click on the Mail Server tab. Select an un-used index to create an entry for a mail service:

In the Mail Service Object settings, configure the SMTP server details along with the port it will use. If the firmware supports SSL and your mail service supports SSL, tick the Use SSL tickbox and set the SMTP Port to 465. Enter the Authentication details if your mail server requires a username and password to send email.

The Sender Address is the address that the router would use in the From: field of the email that it will send.

Click OK to save the object settings.

Notification Object

To set up which items the router will notify of for this particular mail alert entry, go to [Object Settings] > [Notification Object] and click on the first un-used index number. Give the entry a suitable name and select the notification options:

Click OK to save the notification object settings.

Mail Notification Recipient

To specify the recipient of the notifications, go to [Applications] > [SMS / Mail Alert Service] and select the Mail Alert tab:

Tick the number to enable and select the Mail Service object created. Set the Recipient address as the email address that would receive the notification. Then select the Notify Profile object created for which notifications will be sent to this email address.

With that configured, the router will send mail alerts to that email address.

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