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Draytek Tech support..
- kieran-iw
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19 Feb 2021 12:49 #1
by kieran-iw
Draytek Tech support.. was created by kieran-iw
Afternoon,
Any tricks on how to get quicker response with Draytek UK tech support?
Recently they taken almost 24 hours to open a ticket via email.
Apologies if this the wrong forum to discuss this.
Regards Kieran.
Any tricks on how to get quicker response with Draytek UK tech support?
Recently they taken almost 24 hours to open a ticket via email.
Apologies if this the wrong forum to discuss this.
Regards Kieran.
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- mbames
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28 Feb 2021 12:10 #2
by mbames
Replied by mbames on topic Re: Draytek Tech support..
I raised a ticket with them on Thursday night, and then spoke to them on Friday midday, issued was resolved in that one call. To be fair though, I was on hold on the call for 10+ mins, and when the call was answered, the technician I needed was a busy, so he called me back shortly after.
Hang on in there!
Hang on in there!
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- terrydlm2
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02 Aug 2021 21:41 #3
by terrydlm2
Replied by terrydlm2 on topic Re: Draytek Tech support..
- I opened a case 19th July.
- Support are teaching me to suck eggs.
- They seem to have just abandoned me as I have not heard back from them in days.
- Seems to be do this and case closed.
- Keep asking me questions they already know the answers to as the answers were in the form I filled in when I raised a ticket.
- They sent out an email to say your router is at risk if you do not upgrade the firmware. So I am trying to update the firmware but it simply does not work and now they have dropped me like a hot potato.
- My router was faulty right of the box and has been back to them for repair. Now I can't upgrade the firmware. I have used Draytek for years at work and thought it would be a good idea to buy one for myself at home but they are still as flaky as ever.
- Support are teaching me to suck eggs.
- They seem to have just abandoned me as I have not heard back from them in days.
- Seems to be do this and case closed.
- Keep asking me questions they already know the answers to as the answers were in the form I filled in when I raised a ticket.
- They sent out an email to say your router is at risk if you do not upgrade the firmware. So I am trying to update the firmware but it simply does not work and now they have dropped me like a hot potato.
- My router was faulty right of the box and has been back to them for repair. Now I can't upgrade the firmware. I have used Draytek for years at work and thought it would be a good idea to buy one for myself at home but they are still as flaky as ever.
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- pharcyder
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11 Aug 2021 22:26 #4
by pharcyder
Replied by pharcyder on topic Re: Draytek Tech support..
Is there a problem with Support at the moment?
I have 2 tickets open, both are over a month old and I get no response to either of them despite many polite requests for updates.
I have 2 tickets open, both are over a month old and I get no response to either of them despite many polite requests for updates.
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