Calls are going straight into Draytel voicemail without the phone ringing. I'm using Phone line 2 (nothing is connected to 1) as this is the only line which I understand is available in the event of power failure.

In the SIP account setting it is set to ring on Phone Line 2 only.

I've tried using Phone Line 1 just to see if it made a difference but it didn't.

I've played with most of the settings in the Phone Settings tab, not really understanding what they mean, but it makes no difference. I can't actually see the bit where it says how long the phone should ring before it goes to voicemail.

Outbound calls work perfectly.

Firmware seems to be up to date - being 3.3.2.3_232201

Any help much appreciated.

I also have the same problem with a 2710 transferring calls straight to voicemail. Anyone at Draytel or Draytek have a solution as my client is about to give up and get another BT line leaving egg on my face. Especially as I'm trying to sell them a full VOIP solution for their main office. :oops:

It appears the problem was on the Draytel account. Email Draytel support and they will magically reset the account and make the problem disappear.