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cant find onhold music on firmware 3.5.5
- productfeed
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03 Nov 2010 13:09 #64656
by productfeed
cant find onhold music on firmware 3.5.5 was created by productfeed
Where can i adjust, upload or turn off the music on hold?
I have the latest UK firmware 3.5.5
I have looked pretty much everywhere.
thank u
I have the latest UK firmware 3.5.5
I have looked pretty much everywhere.
thank u
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- x3432
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12 Nov 2010 10:58 #64838
by x3432
Replied by x3432 on topic cant find onhold music on firmware 3.5.5
I too can't find the option
Its very annoying, there is simply no mention of it in the manual
Its very annoying, there is simply no mention of it in the manual
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- productfeed
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12 Nov 2010 11:09 #64839
by productfeed
Replied by productfeed on topic 56K modem-on-hold
the problem too, if you use a gsm codec on the handset, the music on hold sounds like an old 56K dial up modem!!!
its sounds terrible and our customers often remark on it!
its sounds terrible and our customers often remark on it!
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- macavity
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03 Dec 2010 23:34 #65143
by macavity
Replied by macavity on topic cant find onhold music on firmware 3.5.5
It's user prompt 11. A wav file can be uploaded using the web prompt upload, the wav file needs to be renamed according to the ning format explained on the page.
Also there is a propnt utility thy can be used to upload the prompts, it can be downloaded from the site.
The best format to upoad seems to be G711, 8 bit, 8kbps. If you're uploading a file change the format of the wav first using a audio editing programme (XP sound recorder can also do this)
Also there is a propnt utility thy can be used to upload the prompts, it can be downloaded from the site.
The best format to upoad seems to be G711, 8 bit, 8kbps. If you're uploading a file change the format of the wav first using a audio editing programme (XP sound recorder can also do this)
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