Hi,

We have 2 customers running Draytek 2820 IPPBX systems. Both are on firmware version 3.5.5.1 and we are trying to upgrade them to 3.5.5.2 (remotely). Both routers are experiencing difficulty with this and are showing "Firmware Upgrade is in progress" but not going beyond it. We have left one of them for 2 hours but with no success!

Is anyone else experiencing this and is there a fix?

Jason

I've found remote upgrades to be hopeless, with sometimes the router being unable to boot. It's best to do these by remoting onto a PC on the same LAN, then logging in from there and doing the upgrade as if it's local.

I've found a problem generally with firmware updates from the web interface, period. Set up the management to allow ftp, and then firmware update by FTP'ing the firmware file to the router (not the RST version - you'll lose your connection for obvious reasons).

I'm not saying this is 100% full proof, but one advantage with this method is the router doesn't use the new firmware until after it reboots, and it doesn't do this until you exit the ftp session.