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IVR Selection Based On Incoming [SOLVED]
- azure
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22 Aug 2011 21:00 #69117
by azure
IVR Selection Based On Incoming [SOLVED] was created by azure
The ability to do this now seems present in the 3.5.7 firmware. Thanks Draytek!
With the Vigor IPPBX2820 I would like to directly route to an IVR option (the first message the caller will hear) dependent upon how the call comes in either trunk / DID etc. Is there any easy way to achieve this with the current firmware?
ie...
Incoming call Trunk1 -> PBX -> IVR #1 -> Play Message #1
Incoming call Trunk2 -> PBX -> IVR #2 -> Play Message #2
Incoming call from 12345 -> PBX-> IVR #1 -> Play Message #1
Incoming call from 54321 -> PBX -> IVR #2 -> Play Message #2
All options in the web interface point squarely at a single point of entry "Auto Attendant".
Thanks
(edited for clarity)
With the Vigor IPPBX2820 I would like to directly route to an IVR option (the first message the caller will hear) dependent upon how the call comes in either trunk / DID etc. Is there any easy way to achieve this with the current firmware?
ie...
Incoming call Trunk1 -> PBX -> IVR #1 -> Play Message #1
Incoming call Trunk2 -> PBX -> IVR #2 -> Play Message #2
Incoming call from 12345 -> PBX-> IVR #1 -> Play Message #1
Incoming call from 54321 -> PBX -> IVR #2 -> Play Message #2
All options in the web interface point squarely at a single point of entry "Auto Attendant".
Thanks
(edited for clarity)
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- azure
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18 Sep 2011 22:59 #69417
by azure
Replied by azure on topic Re: IVR Selection Based On Incoming
Via the lack of replies can I assume it is therefore impossible to route to an ivr option due to incoming cli? Thanks.
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