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2820n SIP calls cut out

  • samratcliffe
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09 Jan 2012 16:07 #70707 by samratcliffe
2820n SIP calls cut out was created by samratcliffe
Hi Guys,

I have a draytek router 2820n installed on our network, we recently installed xlite and are using a web based telesales dialler to call out. During some calls, the call cuts out. I believe this is something to do with the Draytek router, and on one website they claim its a fault with the router (see url below). Can anyone shed and light on this? Will I need to replace the router with one which is compatible with VOIP.

http://voipadvantage.co.uk/help/hardware/routers/draytek-vigor-2820n-router/

Many Thanks'

Sam

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09 Jan 2012 17:11 #70709 by nealuk
Replied by nealuk on topic Re: 2820n SIP calls cut out
Which firmware version do you have running on the 2820, please?

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10 Jan 2012 13:46 #70717 by samratcliffe
Replied by samratcliffe on topic Re: 2820n SIP calls cut out
Thanks for the quick reply, the firmware version is 3.3.7_232201

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10 Jan 2012 16:44 #70719 by nealuk
Replied by nealuk on topic Re: 2820n SIP calls cut out
I think there were some voip corrections in the later firmware 3.3.7.1 available at: ftp://ftp.draytek.com/Vigor2820/Firmware/v3.3.7.1/AnnexA/ regards, Neal

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23 Jan 2012 08:53 #70882 by raqman
Replied by raqman on topic Re: 2820n SIP calls cut out
this seems to have worked for me!
thanks

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23 Jan 2012 17:51 #70892 by raqman
Replied by raqman on topic Re: 2820n SIP calls cut out
Nope, further testing andvthe problem is still there

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