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BX2000 - voicemail email not working

  • ncollingridge
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06 Mar 2018 21:19 #1 by ncollingridge
BX2000 - voicemail email not working was created by ncollingridge
Does anyone have any idea why my BX2000 will not send voicemail by email to the addresses specified for the extensions?

I believe that I have everything set up correctly in the Mail Server Profile, and the proof of that is that if I press the "Send a test email" button for an extension it does indeed send a test email.

But when I try leaving voicemail messages they are not sent by email, even though the correct checkbox (Send Voicemail by Email) is ticked in Voicemail Configuration.

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  • ncollingridge
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06 Mar 2018 21:41 #2 by ncollingridge
Replied by ncollingridge on topic Re: BX2000 - voicemail email not working
Scratch that last post! I have just checked the Draytek.com.tw site and there is a new firmware (3.8.1.8 ) which has fixed the problem - they come through fine now! I wish I had checked earlier - I have wasted quite a few hours trying to get it to work...

A side benefit is that the connections speed over ADSL has also rocketed up. I had noticed that the BX2000 wasn't as good as the 2860 I swapped it for, but that seems to be fixed now. This is cryptically referred to in the Release Notes as "Improved: Add new modem code for Firmware Update NBN VDSL".

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07 Mar 2018 14:50 #3 by admin3
Replied by admin3 on topic Re: BX2000 - voicemail email not working

ncollingridge wrote: Scratch that last post! I have just checked the Draytek.com.tw site and there is a new firmware (3.8.1.8 ) which has fixed the problem - they come through fine now! I wish I had checked earlier - I have wasted quite a few hours trying to get it to work...

A side benefit is that the connections speed over VDSL has also rocketed up. I had noticed that the BX2000 wasn't as good as the 2860 I swapped it for, but that seems to be fixed now. This is cryptically referred to in the Release Notes as "Improved: Add new modem code for Firmware Update NBN VDSL".



The 3.8.1.8 firmware will be available on the UK site shortly - it's good to know that it fixed your particular problem.

The VDSL speed should not really change between firmware versions - which of the modem codes did you download from the FTP?


  • "00" modem code is the non-vector modem code

  • "03v" modem code is equivalent to the UK firmware's recommended modem code.

  • "04v" modem code is the same as that modem code (579F17) on the Vigor 2860 and is mentioned in the international release notes as "modem code for NBN VDSL"

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  • ncollingridge
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07 Mar 2018 15:18 #4 by ncollingridge
Replied by ncollingridge on topic Re: BX2000 - voicemail email not working
It was 03v as the Draytek website says that it is the one recommended by SEG.

Connection speeds seem to vary a bit - when I first updated the firmware the BX2000 had connected at a speed of 18mbps, against the previous speed which had been about 12mbps. However I have just checked again and it is now just over 13mbps, so presumably the exchange equipment is modulating the speed to account for current signal strength and reliability.

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07 Mar 2018 15:42 #5 by admin3
Replied by admin3 on topic Re: BX2000 - voicemail email not working
Thanks - I assume it's ADSL? I usually see a lot of variation with my home ADSL connection regardless of the modem code, though Vector 3 or Vector 4 should each be fine with ADSL, those two modem codes are quite similar (especially for ADSL).

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07 Mar 2018 18:55 #6 by ncollingridge
Replied by ncollingridge on topic Re: BX2000 - voicemail email not working
Yes, this particular site is ADSL.

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