Does anyone have a BX2000 working incoming with sipgate trunking, I have an account on sipgate basic which works fine but on sipgate trunking I get NU on incoming calls. If I replace the BX2000 with asterisk incoming calls work so the sipgate end is ok.
I have confifgured:

SIP Local Port 5060
Domain/Realm sipconnect.sipgate.co.uk
Proxy sipconnect.sipgate.co.uk
ProxyPort 5060
Display Name (my sipgate id)
AccountNumber/Name (my sipgate id)
Authentication id (my sipgate id)
Password (my sipgate password)

any help greatly appreciated.

After a long call to the helpline which helped us see logs using the voip command we found that the Sipgate trunking sends the phone number before the @sign where’s the Sipgate basic sends the username. Adding an alias with the main number and pointing this at the ring group sorted it all out.

Thanks for posting the solution.