DrayTek UK Users' Community Forum
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Firmware for members only
- daveray
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02 Jan 2011 20:59 #65439
by daveray
Hi
Yes you are quite correct, the unit is still in warranty as I did buy it from an approved dealer. I was very stressed at the time and not exactly thinking straight. I performed the firmware upgrade but it has not resolved the noise issue.
I notice you are now offering a support/care package for Draytek products. It's a shame this is only available now for new products, I would happily pay for an extra support/care package.
It appears that none of the product registration or support membership options are working. I hope they are available soon
Many thanks
Dave
Replied by daveray on topic Firmware for members only
n.b. if you bought it new from a DrayTek dealer 18 months ago, it should still be in warranty! The registration system - there might be good reasons, but quite right it should work properly!admin wrote:
Hi
Yes you are quite correct, the unit is still in warranty as I did buy it from an approved dealer. I was very stressed at the time and not exactly thinking straight. I performed the firmware upgrade but it has not resolved the noise issue.
I notice you are now offering a support/care package for Draytek products. It's a shame this is only available now for new products, I would happily pay for an extra support/care package.
It appears that none of the product registration or support membership options are working. I hope they are available soon
Many thanks
Dave
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- mph
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10 Jan 2011 11:21 #65549
by mph
Replied by mph on topic Firmware for members only
n.b. If you purchased as a consumer (not business) then you are covered for two years irrespective of where you purchased within the EU.
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- daveray
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10 Jan 2011 11:26 #65550
by daveray
Replied by daveray on topic Firmware for members only
I've been in touch with Draytek in the UK and they have already given me an RMA. I am hoping to get the unit returned this week.
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- admin
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10 Jan 2011 13:05 #65558
by admin
The warranty terms are stated with the product. Your dealer would honour it, but it wouldn't be very convenient returning it to Slovenia or wherever
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Replied by admin on topic Firmware for members only
n.b. If you purchased as a consumer (not business) then you are covered for two years irrespective of where you purchased within the EU.mph wrote:
The warranty terms are stated with the product. Your dealer would honour it, but it wouldn't be very convenient returning it to Slovenia or wherever
Forum Administrator
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- nigelmercier
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12 Jan 2011 13:08 #65623
by nigelmercier
Isn't this the US firmware?
I found the latest firmware for my 2710 on that
US FTP site
, but I'm concerned about using it in the UK.
Replied by nigelmercier on topic Firmware for members only
rothers wrote:
ftp://ftp.draytek.com/Vigor2820/Firmware/V3.3.5.1/annexA/2820V3.3.5.1A232201
Isn't this the US firmware?
I found the latest firmware for my 2710 on that
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- pol098
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19 Jan 2011 12:48 #65740
by pol098
A232201 is UK-specific, in fact SEG-specific, according to the Draytek FTP site. All firmware downloaded from the old SEG sitehttp://www.seg.co.uk/ has this suffix (I use a 2820Vn myself).
Replied by pol098 on topic Firmware for members only
nigelmercier wrote:
rothers wrote:
ftp://ftp.draytek.com/Vigor2820/Firmware/V3.3.5.1/annexA/2820V3.3.5.1A232201
Isn't this the US firmware?
I found the latest firmware for my 2710 on thatUS FTP site , but I'm concerned about using it in the UK.
A232201 is UK-specific, in fact SEG-specific, according to the Draytek FTP site. All firmware downloaded from the old SEG site
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