Hi,

I have just bought a 2760N to replace HH3 and OR modem for BT Infinity however I cannot get it to connect. It registers an up speed and down speed but will not get an IP address and constantly shows a status of connecting or down, the face plate has a solid green dsl connection light which I believe means connected.

Draytek connection support suggested RMA'ing the unit however I can see that a lot of similar sounding problems were encountered with the 2750 (http://community.bt.com/t5/BT-Infinity/Draytek-Vigor-2750n-Connection-Issues/td-p/355021/page/8) and units were replaced only for the fault to remain which I would prefer to avoid.

Has anyone else had this sort of problem with the 2760?

Thanks

Hi just to confirm ... have you tried the beta 1.2.0RC5
Then this is the way to connect it
http://www.draytek.co.uk/support/kb/kb_vigor2760_setup.html

Thanks for the reply, I have tried the RC5 firmware (interestingly Draytek phone support issued me rc4 and told me this was the latest version). This now does not seem to connect (with RC4 the dsl light goes solid and it shows up and down speeds and type 17a however with rc5 no connection is apparent). Here http://we.tl/NjCdw39Gbc are the settings I have entered for reference (it all looks good to me so hopefully I haven't made a silly mistake).

Thanks,
Chris

OK apparently it does connect exactly the same as the RC4 firmware, gives up and down speed and type but still shows a status of connecting. Again the DSL light on the unit is on and solid green.

https://www.dropbox.com/s/37081via7alkd5u/Capture.JPG

POST EDITED


.....try change the username ... do a search & some combinations
I see at first pic there is not password so try and there some combinations

Don't think the 2760 is faulty

example for some worked xx@btinternet.com, or bthomehub@btbroadband.com or your current username of your online account
also for some worked the 1234 as password, for some worked blank, for some just a space, for some just their phone number instead

as for the 1.2.0RC5 (which UK support told you the latest was RC4) i got it from the Greek Support not the UK (I am down in Greece for few weeks) but again they both getting it from the main offices at Taiwan ... the difference i think the RC5 suppose to fix the issue of loading the CPU at 100% which was reaching easy with RC4 & was causing issues ...but to me seems not much difference

Hi,
Thanks for all your help I can report that I am now connected on the new Draytek. Despite my old router having no password I did need to use 1234 as per your suggestion.
Thanks for your help sorry if I wasted too much of your time.