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Hardware fault?

  • rnr107
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25 Oct 2015 11:12 #1 by rnr107
Hardware fault? was created by rnr107
Hello all!
I have been using my Vigor 2750n for a long while now without any problems.
But this morning when I tryed to access the Internet all I could get was "No connection" screen...
I then went to have a look at the router and the status LEDs were in a strange sequence:
ACT, HPA, and WLAN were OFF and DSL and LAN1 to 4 were ON solid.... Note: I don't have any wired connection on LAN port 2,3 or 4)

Now, I can't get to the internal web page of the router, I can't ping it and can not even get an IP address from the DHCP server...

Is my router fixable? How do I return it for repair? (I do realize it is out of warranty and happy to pay to get it fixed)

Regards,
Laurent

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25 Oct 2015 21:02 #2 by admin
Replied by admin on topic Re: Hardware fault?
Doesn't sound good...but try resetting it firstly (reset button) and then raise
a support ticket... but it's a strange fault which sounds serious so might have
been zapped by lightning and I'm not sure they can fix that :-(



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26 Oct 2015 10:09 #3 by rnr107
Replied by rnr107 on topic Re: Hardware fault?
Hi,
I did try factory reset... No effect.
Thank you for the reply! I will raise a ticket and see what they can do.

Laurent

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