Picked a second hand 2860 Modem, when I first got it all seemed fine with the CSM - WCF which pointed to Cyren and I was able to filter the content. Since upgrading the firmware it has changed the WCF to BPjM which being in the UK will not work. I followed the instructions to register the product in an attempt to change the WCF back to Cyren but when I log in I have no product listed nor am I able to ADD a new product since the list is blank and I have no add button on the page.

Things I have tried;
reverting back to old firmware
restoring system backup config
full reset of firmware Old and New
factory reset
contacted tech support still waiting to hear from them.

It just keeps reverting back to BPjM with a license expiring in a years time, anyone know how to reset this or have any ideas.

It should be controlled by the MyVigor system rather than the router itself, do the changes in this guide work?
https://www.draytek.co.uk/support/guides/kb-myvigor-bpjmtocyren
If you can't add the router in your MyVigor account then you will need assistance from support with that.

Additionally, do you know which firmware update may have caused the change?

admin3 wrote: It should be controlled by the MyVigor system rather than the router itself, does the changes in this guide work?
https://www.draytek.co.uk/support/guides/kb-myvigor-bpjmtocyren
If you can't add the router in your MyVigor account then you will need assistance from support with that.

Additionally, do you know which firmware update may have caused the change?

Thanks for the link, already been there and this is what I was explaining I had done.

Yes I have contacted support as well but had no contact back from them, I was hoping someone would point out anything I had missed.

Firmware was ; V2860_3846-Vector4 TO V2860_3851_BT

I have the same problem with my 2925n. Did you every figure it out bowlerman?