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Managed Office Issue

  • sheltons
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04 May 2018 08:25 #1 by sheltons
Managed Office Issue was created by sheltons
Hi,
little complicated this one.

Have company I helped out after they moved into Managed Offices. I used an AP902 to get their Apple Macs working on the network and get access to the internet via the Managed Offices Gateway. All seemed well until the Managed Office started to complain that the AP902 had a conflicting DHCP.

This is what I have been sent in an email from the Business Center (Managed Offices) via the company:

We are currently connecting to the WAN via LAN port 1 on the router, and the business center are saying that we are also attempting to assign a DHCP address to them. However, we all seem to be receiving IPs from the business center (not our router), which they would rather we did not. They only want us to have one IP and then perform NAT internally to assign our own IPs and run WiFi.



The only other kit I have available is a Vigor 2860n

I can't see that the AP902 can do NAT but I know the 2860n can but have no ideal how it could be setup.

Thanks
John.

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04 May 2018 09:31 #2 by admin3
Replied by admin3 on topic Re: Managed Office Issue
If you need to run your network internally off of the managed office's provided Internet link, this guide should cover how to achieve that:
https://www.draytek.co.uk/support/guides/kb-ethernetwan

That would provide a layer of NAT between their network and yours, and stop DHCP going onto their network segment.



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04 May 2018 09:52 #3 by sheltons
Replied by sheltons on topic Re: Managed Office Issue
Hi Admin3,
thanks for that, I will review it and give it a go.

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11 May 2018 10:20 #4 by sheltons
Replied by sheltons on topic Re: Managed Office Issue

admin3 wrote: If you need to run your network internally off of the managed office's provided Internet link, this guide should cover how to achieve that:
https://www.draytek.co.uk/support/guides/kb-ethernetwan

That would provide a layer of NAT between their network and yours, and stop DHCP going onto their network segment.



Hi,
I have set WAN 2 to Ethernet/ Dynamic IP as the Center will assign IP, Gateway and DNS using DHCP.
I have one question and that is in the instructions there are 2 fields with '*' next to them (Step 3, Dynamic IP) - Router Name & Domain Name - does this mean they are mandatory?

John.

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15 May 2018 09:11 #5 by admin3
Replied by admin3 on topic Re: Managed Office Issue
Those fields are optional, most connections do not require those settings.



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15 May 2018 09:55 #6 by sheltons
Replied by sheltons on topic Re: Managed Office Issue

admin3 wrote: Those fields are optional, most connections do not require those settings.


Great, that's the answer I wanted to see.

Onsite Thursday, so will report back Friday on how I got on.

Thanks

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