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Help, Advice and Solutions from DrayTek Users

Vigor ACS incorrectly showing devices as "offline

  • elbmw
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20 Sep 2018 17:56 #1 by elbmw
I have 6 devices including my own (local) 2860ac and have the same issues with routers constantly going "offline" when I can VPN and connect to them. Currently, I am being bombarded with email alerts which are clogging up my inbox with incorrect information.

FYI I have a mixed set of devices registered with ACS from 2830n (3.8.8.2), 2860ac and 2862Lac and they are running 3.8.6, 3.8.8 and 3.8.9.1.

Is it something I have done wrong in the setup for ACS or is it a bug. I'd sure like to know so that I can at least turn off the alerts until this is fixed.

Thanks in advance for any input.

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  • robhall
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23 Oct 2018 12:02 #2 by robhall
I'm also getting the same issue - Just gone over to the Dealers ACS and getting bombarded with false positives about customers routers being down....

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  • elbmw
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20 Nov 2018 16:46 #3 by elbmw
Hello everyone. Can I bump this thread please...

The issue is still ongoing so I would appreciate it if someone can shed some light on why this is happening.

Thanks

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22 Nov 2018 13:38 #4 by admin
You should ask the people running your server directly.



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  • elbmw
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23 Nov 2018 13:32 #5 by elbmw

admin wrote: You should ask the people running your server directly.



You mean Draytek?

Thanks

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25 Nov 2018 20:26 #6 by admin
I've no idea... You'd know who you get service from :-)



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