I purchased a brand new 2862ac recently.

It is working great, the only thing is that I noticed that one of the antennas came loose out of blue. After more careful investigation I noticed that the antenna just came off on its own with a small metallic bit that belongs to antenna hole. I tried to put the bit back but it doesn't go there nor does it rotate (there is a white plastic piece in the hole that prevents that bit to go back).

Any ideas on what is this and how to fix it? Thanks.

Pictures:

https://imgur.com/aqiZakS
https://imgur.com/Bq7RafG
https://imgur.com/bsGfEvr
https://imgur.com/Y6emiiY

If it was purchased recently i would send it back as faulty, havent seen this happen to any device ive had with antennas.

Assuming it wasn't mishandled (someone bored turning it around and around ) then it's faulty and should be
sent back for repair.

Thanks a lot, guys!

I've sent it back to Draytek and they repaired it in just 1 day.

As always - an amazing support from Draytek. Other companies need to watch and learn, not bring coronavirus as an excuse for their rubbish customer service!

Thanks for your replies!