Hi Folks

I'm very much a novice, just moved house and new FTTC connection drops a couple of times a day, which are fairly random.
Just exchanged a few emails with my supplier and the response is that the Router is at fault.
This is the data i sent

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ATU-R Info (hw: annex A, f/w: annex A/B/C)

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Running Mode : 17A State : SHOWTIME
DS Actual Rate : 79997000 bps US Actual Rate : 19999000 bps
DS Attainable Rate :105872624 bps US Attainable Rate : 22761000 bps
DS Path Mode : Fast US Path Mode : Fast
DS Interleave Depth : 1 US Interleave Depth : 1
NE Current Attenuation : 15 dB Cur SNR Margin : 13 dB
DS actual PSD : 6. 6 dB US actual PSD : 12. 5 dB
NE CRC Count : 0 FE CRC Count : 410
NE ES Count : 0 FE ES Count : 138
Xdsl Reset Times : 0 Xdsl Link Times : 15
ITU Version[0] : 00000000 ITU Version[1] : 00000000
VDSL Firmware Version : 07-07-06-0D-00-07 [with Vectoring support]
Power Management Mode : DSL_G997_PMS_L0
Test Mode : DISABLE

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ATU-C Info

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Far Current Attenuation : 18 dB Far SNR Margin : 7 dB
CO ITU Version[0] : b5004244 CO ITU Version[1] : 434da4a1
DSLAM CHIPSET VENDOR : < BDCM >


This is the response,

Interesting, every PPP drop is User Request, so it is the router, not Openreach, who is dropping the sessions.

any help would be really appreciated.
Cheers

It looks like you're getting CRC and ES errors which would normally indicate that you're getting a slight noise on the line every now and again that's cutting the broadband.

Firstly how is the router connected, are you just plugged directly into the main socket, or an extension?

Do you have a VDSL front plate installed?

If using a VDSL front plate and it says 5C on it make sure that it's not come loose and the tabs are securely in place (you wouldn't believe how many faults are caused by loose front plates).

Also make sure all leads are good and if you can plug a telephone into the PSTN socket try to listen to see if you can hear any noise on the line (not possible with SOGEA though).

It may still be caused by an external factor but make sure things are good your end before getting an engineering visit.

Thanks TxRx

It is a master socket with a faceplate and it does say 5c so i will check later and respond. It isnt SOGEA so i will also check for noise.
Cheers