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2866ax not connecting to VDSL

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09 Sep 2022 14:55 #1 by legal
2866ax not connecting to VDSL was created by legal
Can anyone assist?
Just bought a 2866ax to upgrade a 2860ac....but it won't connect!
Vodafone FTTC, adn a separate WAN2 to a 4G modem - both worked fine with the 2860. Changed cables over to the 2866ax - running FW 4.4.1BT & modem code 1232305 A - and although a pc can log into control panel over Cat 5, nothing I do will bring up an internet connection.
Yet, switch back to the 2860 & works again no problem!
Could it be a DoA unit, or is there something basic I'm not thinking about in the settings?
Thanks

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09 Sep 2022 15:12 #2 by piste basher
Replied by piste basher on topic Re: 2866ax not connecting to VDSL
You don't say what your settings are so it's hard to say...

Is this any help (assuming it's still applicable, I don't know anything about Vodafone connections)?

https://forum.vodafone.co.uk/t5/Archive/Comprehensive-set-of-settings-for-Vodafone-fibre-broadband/td-p/2589798

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09 Sep 2022 17:33 #3 by legal
Replied by legal on topic Re: 2866ax not connecting to VDSL
Thanks yes, that link confirms the settings I have which are the same as on the 2860. When you ask what settings I have, are there any in particular?, as there are so many pages of settings on the 2866 its not really practicable to try to relate them all !

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09 Sep 2022 18:44 #4 by edinburgh
Replied by edinburgh on topic Re: 2866ax not connecting to VDSL
What do you mean by 'it won't connect'? There are different stages to establishing a successful sync (handshaking, training, showtime) and without knowing further details, we won't be able to help you.

So:

- do you get a sync with DSLAM?
- do you get any error messages like PPPoE error or something similar?
- did you check the settings, including the username and password?
- MTU correct?
- VPI/VCI correct?

etc. etc.

Best if you also post screenshots with errors that you're getting.

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10 Sep 2022 07:55 #5 by piste basher
Replied by piste basher on topic Re: 2866ax not connecting to VDSL
There aren't many settings for the vdsl connection - just the WAN setup in General Setup and the Internet Access page.

What do you see on the Online Status page?

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10 Sep 2022 14:47 #6 by edinburgh
Replied by edinburgh on topic Re: 2866ax not connecting to VDSL
But still there are some. Anyway, I'm sure the OP will post an overview of their settings if they still need help.

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