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Blackberry Storm 2 wifi problem with 2710n

  • oldcodgeman
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18 Dec 2009 16:18 #59411 by oldcodgeman
Blackberry Storm 2 wifi problem with 2710n was created by oldcodgeman
Anyone had issues with browsing using the Blackberry Storm 2 and the 2710n?

I can find and connect wirelessly to the 2710n with the Storm 2 but cannot browse. Yes, the Storm 2 has been set to hotspot browser :) .

I've tried using a laptop with the same ip, subnet, gateway and dns settings and can connect and browse without problem. The router is 'as it came out of the box', except the ip and subnet have been changed and I'm using WPA2/PSK. I've tried changing the channel but no joy, just a grey wifi symbol on the Blackberry.

I can connect and browse wirelessly with the Storm 2 using a different make of router without problem. I've heard a lot of people have trouble with Netgear routers and the Storm2 but not with Draytek?

Any ideas?

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19 Dec 2009 19:58 #59419 by drewy
Replied by drewy on topic Blackberry Storm 2 wifi problem with 2710n
first thing to try is to turn off the WPA2/PSK encryption on the router and attempt to reconnect with the storm. If that works then it's down to the encryption settings or possibly the wrong key.

If it makes no difference then try an ascertain whether the storm has been issued a valid ip address by the router. I have no idea how you'd check this with a storm but you may be able to see from the router diagnostics options. It may be that the router is not issuing a ip address via dhcp correctly, this has been know to happen with 2820's and windows mobile devices. If this is the case you be be able to work around the issue by binding an ip address to the mac address of the storms wifi adaptor or by assigning a manual ip address to the storm on the phone itself. Neither of these two options are idea but at least they could get you working and narrow down the fault.

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  • oldcodgeman
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21 Dec 2009 09:07 #59432 by oldcodgeman
Replied by oldcodgeman on topic Blackberry Storm 2 wifi problem with 2710n
Thanks, Drewy

Tried turning off encryption but still no internet.

Router diagnostics give:
DHCP server: Running
Index IP Address MAC Address Leased Time HOST ID
1 10.0.0.2 00-26-FF-EF-05-34 65:34:12.500 BLACKBERRY-6713

Settings on the Blackberry are:
Wi-Fi
Current Profile: DrayTek
SSID: DrayTek
AP MAC Address: 00:50:7F:AE:1A:70
Security Type: Pre-Shared Key (PSK)
Association: Successful
Authentication: Successful
Local IP Address: 10.0.0.2
Signal Level:
Connection Data Rate: 48 Mbps
Status: Network acquired
Authentication Failure Reason:
Network Type: 802.11b/g
Network Channel: 6
Pairwise Cipher: CCMP
Group Cipher: CCMP
Gateway Address: 10.0.0.1
DHCP: Successful
Primary DNS: 10.0.0.38
Secondary DNS: 0.0.0.0
DNS suffix:
Subnet Mask: 255.255.255.0
Server Domain Suffix:
Certificate: Not Applicable
Software Token: Not Applicable
Hotspot Code:
Hotspot Message: Not Applicable
Hotspot Status: Not Applicable

BlackBerry Infrastructure
Address Used: //193.109.81.88:443
IP Used:
Connecting: Error
Authenticating router: N/A
Authenticating server: N/A
Last Contact At:
Sent from my BlackBerry® wireless device

It looks to me that something is stopping it from connecting to the Blackberry Infrastructure - weird as this works fine using another router.

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19 Sep 2010 15:49 #63848 by mordorf
Replied by mordorf on topic Blackberry Storm 2 wifi problem with 2710n
Did you resolve this issue? My daughters BB Storm 2 is also having the same problem. It can connect to the WiFi and the 2820Vn shows it as connected but it doesn't alllow a connection to the internet. It was working fine until a few days ago. No changes have been made to router or phone.
The phone can connect fine through other WiFi's.

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20 Dec 2010 22:07 #65329 by mordorf
Replied by mordorf on topic Blackberry Storm 2 wifi problem with 2710n
Exactly the same problem with my daughters BB Storm 2. Used to work a while ago but then just stopped. Using a 2820vn. Could this be a bug with the firmware?

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20 Dec 2010 23:29 #65330 by rothers
Replied by rothers on topic Blackberry Storm 2 wifi problem with 2710n
Is this right ?

Primary DNS: 10.0.0.38
Secondary DNS: 0.0.0.0

Is your router LAN IP 10.0.0.1 ?

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