If you suspect that your covered DrayTek product has developed a fault, our experienced support technicians will help you to diagnose the problem and determine whether the unit needs to be service or replaced. If it does, a replacement unit will be sent out the same day for delivery on the next working/business day (to most of the UK). If you wish to take the unit yourself to the service centre (currently North of London), replacement or diagnosis/repair can be carried out in person.
With VigorCare, you also have the benefit of an extention to a full 3-years of warranty so that if a fault does develop, you will have no bills for parts, labour or replacement in the event that a warranty fault develops. We're proud of the reliability that DrayTek products achieve but however unlikely a problem might be, if your business depends on your DrayTek product, VigorCare should give you the peace of mind and convenience that you need.
VigorCare subscription can be purchased through your DrayTek dealer. To select the appropriate subscription pack, click on the 'specification' tab above to find the right category for your product.
VigorCare membership is subject to the VigorCare Terms & Conditions (see terms tab, above) and must be taken out within 30 days of purchase of your new router.
VigorCare subscription is available for several categories of product. Determine the correct pack for your product below. You can purchase your subscription from your dealer which must be activated via the link below within 30 days of your router and service pack being purchased.
Product Code | VigorCare Category | Applicable To These DrayTek Products | Suggested Retail Price (SRP) |
---|---|---|---|
DRAY-VCARE1A | 1 | Vigor 130, Vigor 2762 VigorAP810, AP903, AP912C, AP1000C, VSP1092, VSG1080 |
25 |
DRAY-VCARE2B | 2 | Vigor 2620, 2832, 2862, 2926, 2927 VigorAP 920, VigorAP 918 VigorSwitch P2121 |
39 |
DRAY-VCARE3C | 3 | Vigor 2952, 2960, 2962, 3220 VigorSwitch P1280, G1280 |
45 |
DRAY-VCARE4D | 4 | Vigor 3900, Vigor 3910 VigorSwitch G2280, G2280x, G2500, P2280, P2280x, P2500 |
59 |
If you have purchased a VigorCare Service Pack, you must register immediately to activate it. Click here to activate/register.
*Next day delivery is available to most of the mainland UK, excluding the Scottish Highlands and some other more remote areas. VigorCare is also available toremote areas and users in the Channel Islands, Northern Ireland, Republic of Ireland (Eire) and the Isle of Man, however a delivery surcharge or longer transit time may apply for advanced replacements.
If you have purchased a VigorCare Service Pack, you must register immediately to activate it. Click here to activate/register.
Last Updated 19th December 2013
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