The resources on these page are for users in the UK and Ireland only. If you are outside of the UK/Ireland, please contact your local supplier, the local support resource in your country or use the DrayTek International site instead.

Before contacting the support department, please do check the documentation in the FAQ and VFAQs on this page (see below) as most commonly asked information is already there in detail.

These additional support resources are also available:

• VigorCare Details & Registration
  Your standard DrayTek warranty provides 'return to base' repair or replacement. VigorCare provides extended warranty and advance replacement. If your router is 'mission-critical' you should consider this for any new router. Order your membership pack from your DrayTek dealer when you buy your router.
• Product Knowledgebase
  • Most Popular Articles
  • Most Recent Articles
• DrayTek Firmware Updates (Downloads)
  Download the latest firmware for your product here.
• DrayTek UK User Forum
  A user-to-user self-help forum for DrayTek products
• Raise a Support Ticket (UK/Ireland Only)
• Telephone Support
• DrayTek International Support
  For users outside of the UK/Ireland.

Note : Provision of services and usage of this web site is subject to our terms of service. Local support services, including enhanced services (knowledgebase, priority service centre, enhanced warranty services etc. for the UK & Ireland are provided locally by SEG, the official local agent for UK & Ireland. These services available only for products sourced through official UK distribution channels from DrayTek authorised resellers in the region and where the product is used in the region for which it is intended.  For support or service for products sourced through other channels or used in other regions, please contact DrayTek HQ via This email address is being protected from spambots. You need JavaScript enabled to view it. or contact your supplier to check on local support or service options. Your statutory rights are not affected.