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No response from server side
- edinburgh
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10 Aug 2021 23:29 #1
by edinburgh
No response from server side was created by edinburgh
Greetings All
Just a question about the following message - does anyone know what it's caused by and how to resolve it?
"Message PPPoE : [No response from server side]"
Thanks in advance.
Just a question about the following message - does anyone know what it's caused by and how to resolve it?
"Message PPPoE : [No response from server side]"
Thanks in advance.
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- piste basher
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11 Aug 2021 08:12 #2
by piste basher
Replied by piste basher on topic Re: No response from server side
afaik it means that your system is not connecting to your ISP - possible causes include they have a fault, there's a fault on the line or you have the wrong credentials set up.
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- admin3
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11 Aug 2021 10:48 #3
by admin3
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Replied by admin3 on topic Re: No response from server side
It can also be the VLAN tag setting if you're on the Openreach network and don't have VLAN tag 101 set. Or if you're not on the Openreach network, the VLAN tag may need to be changed for the network you're on.
Then it could be the Service Name field, but afaik that doesn't break PPP authentication like it used to.
Then it could be the Service Name field, but afaik that doesn't break PPP authentication like it used to.
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- edinburgh
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11 Aug 2021 12:07 #4
by edinburgh
Replied by edinburgh on topic Re: No response from server side
Thanks both for your replies. I had thought those might be the reasons, but one of the FAQs on the Australian site actually mentions firmware as the cause. However, my router is on the latest firmware, and I had that message when I was on previous firmware, too. Comments welcome.
https://faq.draytek.com.au/2008/03/14/i-just-bought-a-vigor-router-and-i-cant-connect-to-the-internet-what-should-i-do/
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11 Aug 2021 13:30 #5
by admin3
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Replied by admin3 on topic Re: No response from server side
Which router do you have and did the error message coincide with a firmware upgrade?
Make sure you're using the BT firmware, that's tested on lines in the UK before the firmware gets released.
Make sure you're using the BT firmware, that's tested on lines in the UK before the firmware gets released.
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- edinburgh
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11 Aug 2021 15:32 #6
by edinburgh
Replied by edinburgh on topic Re: No response from server side
It's a 2762. No, the error didn't coincide with firmware upgrade.
More importantly, no line is the same. BT firmware causes my line to drop, Draytek support advised to use Mdm3 firmware.
More importantly, no line is the same. BT firmware causes my line to drop, Draytek support advised to use Mdm3 firmware.
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