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Annex B [ISDN]
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28 Apr 2016 13:30 #7
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Well, understandably.... they are presumably trained for lots of scenarios but supported something that is not an intended use, for a product which wasn't sold in their country/area of responsibility. they presumably don't have access or special knowledge of untest/unsupported firmware.
Me? But you can't have a global product unless you have global languages and global
telecom systems. The UK V2860 had to have a lot of special engineering/testing/work
for UK specific requirements - that was paid for by UK sales.
You mean the people you paid for the product and whose job it is to support it? Well, yes, I'd hope so.
About a German product...yes, absolutely... seems obvious to me![:-) :-)](/media/kunena/emoticons/1.png)
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Replied by admin on topic Re: Annex B [ISDN]
the firmware was available and i now have it working but the uk support team were unable to help.gaz.lodge wrote:
Well, understandably.... they are presumably trained for lots of scenarios but supported something that is not an intended use, for a product which wasn't sold in their country/area of responsibility. they presumably don't have access or special knowledge of untest/unsupported firmware.
You guys should really talk to each other and have a global product!gaz.lodge wrote:
Me? But you can't have a global product unless you have global languages and global
telecom systems. The UK V2860 had to have a lot of special engineering/testing/work
for UK specific requirements - that was paid for by UK sales.
the draytek.de german team were awesome.gaz.lodge wrote:
You mean the people you paid for the product and whose job it is to support it? Well, yes, I'd hope so.
My advise would be contact draytek.de if you have any questionsgaz.lodge wrote:
About a German product...yes, absolutely... seems obvious to me
![:-) :-)](/media/kunena/emoticons/1.png)
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28 Apr 2016 13:37 #8
by gaz.lodge
Gaz
Replied by gaz.lodge on topic Re: Annex B [ISDN]
Well we can agree to disagree.... ![:roll: :roll:](/media/kunena/emoticons/20.png)
Personally I think the UK support guys should be able to advise me that there is a UK language firmware available for the AnnexB 2860.
I don't think knowledge of that is asking too much.![:D :D](/media/kunena/emoticons/1.png)
Game over maaaan, game over....
![:roll: :roll:](/media/kunena/emoticons/20.png)
Personally I think the UK support guys should be able to advise me that there is a UK language firmware available for the AnnexB 2860.
I don't think knowledge of that is asking too much.
![:D :D](/media/kunena/emoticons/1.png)
Game over maaaan, game over....
Gaz
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28 Apr 2016 15:29 #9
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NEVER ! I shall argue until you concede !![:-) :-)](/media/kunena/emoticons/1.png)
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Replied by admin on topic Re: Annex B [ISDN]
Well we can agree to disagree....gaz.lodge wrote:
NEVER ! I shall argue until you concede !
![:-) :-)](/media/kunena/emoticons/1.png)
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28 Apr 2016 15:46 #10
by gaz.lodge
Gaz
Replied by gaz.lodge on topic Re: Annex B [ISDN]
Impossible when its just a difference of opinion :lol:
Gaz
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01 May 2016 12:58 #11
by lorian
Replied by lorian on topic Re: Annex B [ISDN]
I think reading the release notes on the .TW website will tell you what you need to know about English versions of Annex B firmware.
https://www.draytek.com/?option=com_jumi&view=application&fileid=15&Itemid=584&lang=en&page=SupportDownloadsDetail&action=Load&MID=229&ID=727
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01 May 2016 13:34 #12
by gaz.lodge
Gaz
Replied by gaz.lodge on topic Re: Annex B [ISDN]
Thanks fella... That's the same info I got from the German website.
What seems strange is that it looks like the same firmware from that page... Perhaps the same firmware contains both annex a and annex b...
Again I would like to feel that the support team were more knowledgeable on this subject...:shock:
What seems strange is that it looks like the same firmware from that page... Perhaps the same firmware contains both annex a and annex b...
Again I would like to feel that the support team were more knowledgeable on this subject...
Gaz
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