gaz.lodge wrote: the firmware was available and i now have it working but the uk support team were unable to help.

Well, understandably.... they are presumably trained for lots of scenarios but supported something that is not an intended use, for a product which wasn't sold in their country/area of responsibility. they presumably don't have access or special knowledge of untest/unsupported firmware.

gaz.lodge wrote: You guys should really talk to each other and have a global product!

Me? But you can't have a global product unless you have global languages and global
telecom systems. The UK V2860 had to have a lot of special engineering/testing/work
for UK specific requirements - that was paid for by UK sales.

gaz.lodge wrote: the draytek.de german team were awesome.

You mean the people you paid for the product and whose job it is to support it? Well, yes, I'd hope so.

gaz.lodge wrote: My advise would be contact draytek.de if you have any questions

About a German product...yes, absolutely... seems obvious to me

Well we can agree to disagree....

Personally I think the UK support guys should be able to advise me that there is a UK language firmware available for the AnnexB 2860.
I don't think knowledge of that is asking too much.

Game over maaaan, game over....

gaz.lodge wrote: Well we can agree to disagree....

NEVER ! I shall argue until you concede !

Impossible when its just a difference of opinion :lol:

I think reading the release notes on the .TW website will tell you what you need to know about English versions of Annex B firmware.

https://www.draytek.com/?option=com_jumi&view=application&fileid=15&Itemid=584&lang=en&page=SupportDownloadsDetail&action=Load&MID=229&ID=727

Thanks fella... That's the same info I got from the German website.
What seems strange is that it looks like the same firmware from that page... Perhaps the same firmware contains both annex a and annex b...

Again I would like to feel that the support team were more knowledgeable on this subject... :shock: