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Vigor router internet issues - Voip related?

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27 Aug 2024 12:30 - 27 Aug 2024 12:31 #103716 by markhawkin
Replied by markhawkin on topic Re: Vigor router internet issues - Voip related?
Steve, I think we may be getting to the problem.

Some instructions from the Plusnet forum about static IP addresses:

https://community.plus.net/t5/Everything-else/Dynamic-Static-ip-address/td-p/1927051

The Draytek "Dynamic DNS" application

(Applications -> Dynamic DNS) SHOULD update your DDNS service but there are suggestions that this has been a bit unreliable with some recent firmware.

Personally, with Plusnet I would go for a static IP every time.

In terms of your external (public) IP address changing the Draytek will keep this updated if your supplier changes this.

I can't tell you how often Plusnet changes the IP address for customers without a static IP address for obvious reasons.

Think back to your TCP/IP course and lease times....
Last edit: 27 Aug 2024 12:31 by markhawkin. Reason: Another typo
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27 Aug 2024 12:46 #103717 by SteveM84
Also thing like my Hive heating control and some wifi cameras are inaccessible, that could also be related to the router not knowing its proper IP address I suppose.

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27 Aug 2024 13:07 #103719 by SteveM84
Thanks, I will look into static IP, I manage another plusnet account with a different setup and I know the IP address can change anything between a few times a day to once a week, so it would tie in with what I am seeing.

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27 Aug 2024 13:21 #103720 by SteveM84
Well that was a nice interaction with Plusnet - I now have a static IP address but have not yet rebooted the router to make it take effect.

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27 Aug 2024 13:33 #103721 by SteveM84
BTW this is what I was talking about with the VLAN settings, this on the Plusnet help pages, if it doesn't open at the right bit click What Setting Should I Use For Fibre Broadband...
https://www.plus.net/help/broadband/broadband-connection-settings/

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27 Aug 2024 13:44 #103722 by markhawkin
Replied by markhawkin on topic Re: Vigor router internet issues - Voip related?
You want the instructions for "What settings should I use for a fibre router that's connected to a BT Openreach modem?" as that's what you have.

This matches the Draytek instructions.

Don't touch anything there anyway as it fundimentally works.
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