I believe I am following the instructions correctly. These are the steps I am completing:

1) Unplug power lead from AP700 (there is no switch).
2) Hold reset button (this is an actual button on the AP700, not a recessed reset button as with the AP800).
3) Reconnect power lead whilst still holding button.

At this point, the PWR & WLAN light on the AP700 turn on constantly. There is no fast-flashing.

4) Release reset button.

The PWR & WLAN are still on constantly. There is still no fast-flashing.

5) Press send button on firmware update tool.

I'm not sure if this device is totally dead, or if something else is required on the AP700 to enter TFTP mode?

Sam

this is the correct order (well as far i know i have reflash my ap 800) & thanks for correcting me ...
very strange
i would say to send an email to UK support & ask how to reflash it ... must be a way
http://www.draytek.co.uk/support/techquery
i also have find this document (but i am not register yet to see if is the correct one)
http://www.draytek.co.uk/support/guides/kb-vigor-reflash

also try (while the power is on) to send the firmware via the utility tool only (as long you have the correct username pass & ip range) with out tricks with the power or reset button, it may set the ap 700 automatic at TFTP mode

http://www.draytek.com/index.php?option=com_k2&view=item&id=1215:faq-article-1215&Itemid=293&lang=en

Thanks for trying to help. I'll see if I can get any assistance from support.

babis3g wrote: http://www.draytek.co.uk/support/guides/kb-vigor-reflash

Sadly this is a really old document, and only really refers to the full sized routers.

i have edit my post ... you are very fast

also try (while the power is on) to send the firmware via the utility tool only (as long you have the correct username pass & ip range) with out tricks with the power or reset button, it may set the ap 700 automatic at TFTP mode

http://www.draytek.com/index.php?option=com_k2&view=item&id=1215:faq-article-1215&Itemid=293&lang=en

If not works send an email to support ... they are helping even if is not under warranty

babis3g wrote: If not works send an email to support ... they are helping even if is not under warranty

Alas, no help from support. They ran through the re-flash procedure again, and when this failed, asked me to RMA it. I explained that I didn't have any proof of purchase for this particular device, and they told me they don't offer repairs for this model.

Game over.

i thought they will repair it with a reasonable fee if is out of warranty or not proof of receipt
Well try the 30/30/30 reset then try it again if will help you out
Basically holding the reset button for 1 & half minute then each 30 seconds plug unplug the power cord ... (google search it for more accurate instructions, it works almost with every model make)