DrayTek UK Users' Community Forum

Help, Advice and Solutions from DrayTek Users

Vigor2830 and BT Infinity using a BT Business Smart Hub

  • dansw
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12 Oct 2017 11:04 #19 by dansw
Actually, what i just wrote does not make any sense! I thought I had later firmware but 3.8.4.6 IS the latest firmware according to where I downloaded it from:

http://www.draytek.co.uk/support/downloads/vigor-2860

So I am actually using what you've been tellijng me to use...doh! I used the 'all' version and then restored my 2830 backup (which has its own latest firmware).

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  • silverstreak_2006
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12 Oct 2017 11:14 #20 by silverstreak_2006
Replied by silverstreak_2006 on topic Re: Vigor2830 and BT Infinity using a BT Business Smart Hub
Dan

3.8.4.6 is the latest UK formware.

.com will give you 3.8.5. I have noticed when they release the firmware in Taiwan, they normally test it in the UK, and it has been about six weeks, and still recommend 3.8.4.6-BT firmware. Use that.

do you still have external ping issues with that firmware?

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  • dansw
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12 Oct 2017 11:55 #21 by dansw
Yes, am waiting on Draytek to answer that one unless you have any ideas?

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  • silverstreak_2006
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12 Oct 2017 16:07 #22 by silverstreak_2006
Replied by silverstreak_2006 on topic Re: Vigor2830 and BT Infinity using a BT Business Smart Hub
So your on 3.8.4.6, and you cannot ping externally.

As for the other one, try stay with the 3.8.4.6 BT. What speeds are you getting on the line? Don't use ping, use Always on, and let me know how you get on. You may even have a line issue.

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  • dansw
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13 Oct 2017 09:37 #23 by dansw
Draytek have asked me for screenshots so waiting to hear what they say. This is my current 'Line 1 ' speed:

Line 1 Information

Profile State UP Speed Down Speed SNR Upstream SNR Downstream
17A SHOWTIME 14,248 (Kbps) 60,923 (Kbps) 6 (dB) 6 (dB)

I think, while I wait for a response from Draytek, I will reconnect the BT hub and see if it keeps connected indendent of the 2860.

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  • silverstreak_2006
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13 Oct 2017 10:05 #24 by silverstreak_2006
Replied by silverstreak_2006 on topic Re: Vigor2830 and BT Infinity using a BT Business Smart Hub
good luck.

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