Destroyer wrote: Can you post an output of

IPCONFIG /ALL

please.

It could be many things but it sounds like something has been set manually which is now catching you out.

Yes I will do that now for you.

Is there any sensitive info we need to blank out?

Windows IP Configuration

Host Name . . . . . . . . . . . . : LAPTOP-0HMA45KH
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 7A-45-61-**-**-**
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 78-45-61-**-**-**
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : C8-5B-76-**-**-**
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d53e:d796:4261*******(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.10(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 04 March 2019 09:08:43
Lease Expires . . . . . . . . . . : 05 March 2019 12:28:50
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 264788***
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-5F-F6-**-C8-5B-**-5D-**-**
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

And the rest

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek 8821AE Wireless LAN 802.11ac PCI-E NIC
Physical Address. . . . . . . . . : 78-45-61-**-**-**
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::788e:9a88:9293********(Preferred)
IPv4 Address. . . . . . . . . . . : 172.20.**.*(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.240
Lease Obtained. . . . . . . . . . : 04 March 2019 12:16:40
Lease Expires . . . . . . . . . . : 05 March 2019 12:03:26
Default Gateway . . . . . . . . . : 172.20.*.*
DHCP Server . . . . . . . . . . . : 172.20.*.*
DHCPv6 IAID . . . . . . . . . . . : 44408****
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-5F-F6-**-C8-5B-**-5D-**-**
DNS Servers . . . . . . . . . . . : 172.20*****
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 78-45-61-**-**-**
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Firstly it might be worth disabling your WiFi just for now, while you get up and running. If you can disconnect from your wireless connection or similiar.

Then, run a "ping 8.8.8.8" - do you get a response or do you get "request timed out".

The "DNS server issue" thing is possibly a red herring, the issue might just be that your router isn't configured properly and isn't connected to the internet.

Before going any further, if you have just bought the Draytek, then it would be worth updating the firmware to the latest version before going any further into the config too, that is, if you have the means to download it and then put it onto the router. Do this via SYSTEM > FIRMWARE Upgrade.

On the main page of the config page, where it says IPv4 Internet Access, next to WAN1, is it showing an IP address?

If it sounds like you are not properly connected to the internet (based on the results of the ping, and checking what the router says), you might just have to revisit the configuration for your ISP and check it is all correct.

Ping test returned

Request timed out

On two different cables

We will try update firmware.

We cannot access the config page with no connection or do you mean windows?

There is an IP4 adress showing on a windows "network connection details" and "network properties page".

The config for the ISP is this done by switching to entering the ip addresses and gateways manually?