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2865 / 2866 / 2927 with 4.4.0 Firmware

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09 Jul 2022 18:56 #1 by ianfretwell
2865 / 2866 / 2927 with 4.4.0 Firmware was created by ianfretwell
I have various issues with - what I believe - is issues in the 4.4.0 firmware. And also general issues with the 2866Lac in general.

Two environments 2866Lac+903(wired)+903(wireless) & 2927Lac+903(wired) (firmware either 4.4.0 or 1.4.5 depending on device).

- On the 2866 setup in mesh setup & status screen it reports itself as a 2866ax when it's actually an Lac. The 903's in the environment also show it as an 'ax'. Support state this hasn't been seen before - can anybody confirm the same (might also be the case for 2865Lac owners).

- Both environments in mesh setup show the CFG Sync as 'Ongoing' - and they've been 'ongoing' for days, literally. The 2866Lac replaced a 2862Lac that did not show this issue. Again, essentially denied by support although they are supposedly still looking into it.


Other issues specific to the 2866:-

Sync speed is approx. 12Mbps slower than the 2862 it replaced (max. sync speed is now 50Mbps) . SNR figures haven't changed so is the modem code just flawed in some way? Support suggested manually lowering SNR but as its already at 3dB I don't really think this is a great way forward.

On both the main Dashboard and the Physical Connection page the UP speed is shown as 0 although this only happens after some time running, rebooting the router brings the figure back. Support suggested that this was corrupt firmware and I then went through a world of pain trying to re-install the firmware. This did cause it to report that it was 'corrupt and the router would die' if not given a firmware upgrade immediately. The ONLY reset firmware I could get to install was the 4.3.2.1 one. This worked just fine, router rebooted just fine. Reinstalled 4.4.0 - fine. Rebooted again, just fine. All issues remain the same afterwards so I don't really believe the firmware is corrupt on 'my' device, more like 4.4.0 itself is just buggy.


I guess I'm just looking for any confirmation from other users of at least some of the same issues please.

Cheers.

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10 Jul 2022 11:41 #2 by ianfretwell
Replied by ianfretwell on topic Re: 2865 / 2866 / 2927 with 4.4.0 Firmware
Some more 'oddities': -

On the 2866 under 'Central Management/External Devices' I can see both AP's - both marked as 'Online' and I've added the account info.

However, under 'Central Management/AP' there's no sign of anything at all, no AP's, no mesh....simply nothing...

Again, on the 2862 the one AP I had at that time appeared under here.

Both AP's are set to 'Enable NodeAP' & 'Enable Auto Provision'.

So am I doing something wrong or should this in fact be OK ?

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  • dewcal
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10 Jul 2022 13:02 #3 by dewcal
Replied by dewcal on topic Re: 2865 / 2866 / 2927 with 4.4.0 Firmware
Also using a 2866Lac with two wired 903s and a wired 918R - and also see device reported as "ax". When checking the nodes, they report device as "Vigor 2866" with no letters.

Nothing seen under central management AP.

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10 Jul 2022 14:55 #4 by ianfretwell
Replied by ianfretwell on topic Re: 2865 / 2866 / 2927 with 4.4.0 Firmware
Thanks for the confirmation (so you too must have corrupt firmware!! :D

Could I ask whether your AP's are running as a mesh or just as 'normal' AP's ?

Cheers

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  • dewcal
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10 Jul 2022 18:53 #5 by dewcal
Replied by dewcal on topic Re: 2865 / 2866 / 2927 with 4.4.0 Firmware
They are running as a mesh. Am loathe to raise with Draytek as the last issue I had took 7 months to resolve and even then I had to email the UK boss to get support to do something....
Am now finding that I am losing internet connectivity for random lengths of time and at different times of the day with DSL and LTE running....

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10 Jul 2022 18:56 #6 by ianfretwell
Replied by ianfretwell on topic Re: 2865 / 2866 / 2927 with 4.4.0 Firmware
I know what you mean - getting past the 1st line support is just a nightmare.

I've not had any issues with losing connectivity - and I'm also running both DSL & LTE concurrently.

Have you had your UP speed report as zero or has that been working ok?

Cheers.

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