DrayTek UK Users' Community Forum

Help, Advice and Solutions from DrayTek Users

2865 / 2866 / 2927 with 4.4.0 Firmware

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17 Aug 2022 13:08 #37 by ianfretwell
Replied by ianfretwell on topic Re: 2865 / 2866 / 2927 with 4.4.0 Firmware
Yep that sounds very similar to my own experience - thanks for letting us know.

Do you have a service ticket open with Draytek about this? - the more of us that complain the more chance we have of them taking it seriously.

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17 Aug 2022 13:12 #38 by mn4292
Replied by mn4292 on topic Re: 2865 / 2866 / 2927 with 4.4.0 Firmware
No worries at all. It is the most frustrating problem.

Support ticket has been logged. I've not heard anything from Draytek, I've been told it may take some time.

For your reference, my ticket number is: DQ808695.

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17 Aug 2022 15:38 #39 by ianfretwell
Replied by ianfretwell on topic Re: 2865 / 2866 / 2927 with 4.4.0 Firmware
Out of interest...do you actually have a G.Fast capable line in the first place?

I don't - and I wonder if this might be a contributing factor to what we're seeing - i.e. we might not have been seeing this with a 2865 model?

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17 Aug 2022 18:25 #40 by mn4292
Replied by mn4292 on topic Re: 2865 / 2866 / 2927 with 4.4.0 Firmware
I don't have a G.Fast capable line. I'm roughly 636 meters from my exchange and our sleepy little village has only just migrated from 56k modems! :)

I think the Draytek would melt at the thought of running G.Fast.

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17 Aug 2022 18:35 #41 by ianfretwell
Replied by ianfretwell on topic Re: 2865 / 2866 / 2927 with 4.4.0 Firmware
Yep, I'm just thinking that maybe the G.Fast capability is causing some difference to the modems presentation in some way and this is causing the speed drops we're seeing... It'll be nigh on impossible to get Draytek to admit that though!

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07 Sep 2022 13:22 #42 by reado
Replied by reado on topic Re: 2865 / 2866 / 2927 with 4.4.0 Firmware
Support sent me v2927_442_RC5 today (v2927_442_RC5_s.all was inside the ZIP file).

They said it will be officially released soon and will hopefully resolve my issue.

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