Draytek have just asked for me to complete an RMA to return the unit to them for repair/replacement.

Currently filling in the form, and scrambling to register my VigorCare.

plittlemore wrote: Draytek have just asked for me to complete an RMA to return the unit to them for repair/replacement.

It sounds like they still haven't been able to reproduce the issue. Can I ask who you've been speaking to @ Draytek please?

Charlie is my contact.

Advance replacement router is being delivered today.

Hmmm... if DrayTek were so quick to RMA the unit do you think some faulty ones are out in the wild, as I suspected earlier?

As I said before I'm currently using another AP to provide wireless as it is mission critical, but the DrayTek 'should' be doing this job adequately by itself, especially at >£200 !!!

Can you make a note of your serial here so perhaps we can get an idea if it is a faulty batch (or at least the last few digits)?

Please do not post serial numbers publicly; they are one of the factors for support entitlement so should not be shared.